Thanks for booking with UniAdmissions. Due to the file encryption methods we use, some software/device combinations may not be able to open the files. However, there is a guaranteed method by which you can ensure they do so. Just follow the steps below:

Step 1: Download the ebook from the Library section of your Portal account to your Desktop (don’t try to view them online).

Step 2: Go to your desktop and then open the files using Adobe Acrobat Reader – you can download a free copy from https://get.adobe.com/uk/reader. Don’t open the files from the downloads folder or from the bottom bar of your browser.

Step 3:  If that doesn’t work, try opening the files on another device e.g. laptop, tablet, phone.

If you get stuck, there are is an instruction video below.

If you have done all of the above, then please fill in the form below and we will be in touch with more instructions.

If you are still unable to open the files despite following the instructions above, please fill in the form below and our team will be in touch within 24 hours to help.